ORDERING

• £250 Minimum carrige paid order per shipping address. 
• £7.50 service charge on all orders less than carriage paid plus relevant carriage for your order.
• £250 minimum order to open a Net 30 Account. 
• All orders subject to acceptance by Canova 
• All prices are subject to change without notice. 
• Goods will be shipped at prices in effect at time of shipping. 

 

CANCELLATIONS & BACK-ORDERS

• Orders for immediate delivery may not be cancelled. 
• Orders for later delivery must be cancelled in writing at least 15 days before requested ship date. 
• Since some of our  merchandise is imported, back-orders may sometimes be expected. 
• If you don't accept backorders this should be stated explicitly on your order. 
• If goods must be received by a certain date this must be noted on your order. 
• Please be clear whether cancel dates indicate when an order must be shipped or received. 

 

PAYMENT

• Basic terms are Net 30 for approved customers. 
• To apply for Net 30 terms you must complete, sign, and return our credit application. 
• If an account is beyond terms, any new orders will not be shipped until the account is made current. 
• No authorization for return can be given for past-due accounts. 
• No deductions are allowed for past-due accounts. 
•The goods delivered remain property of Canova Home & Fragrance Ltd until the complete payment of invoices.

 

FREIGHT

• All goods are shipped from our Herefordshire Factory. 
 

ONLINE SELLING

• We are happy for you to sell our products on your shop branded website at our RRP’s. 
• Unfortunately we prohibit the sales of our products on third party marketplaces such as Amazon, Ebay etc. as we have had a number of situations with traders heavily disounting products on these site which has a detrimental effect on sales for all parties.
 

CUSTOMER SERVICE

• We are always happy to help with any queries - email [email protected] or call +44 (0)1885 485090 
• Returns for defectives or errors must be authorized in advance. 
• Claims must be received by Canova within two weeks of customer's receipt of goods. 
• All sales are final. 
 

OVERSEAS CUSTOMERS

• Please contact us, we will be more than happy to help you.